Evaluation of hospital web services using intuitionistic fuzzy AHP and intuitionistic fuzzy VIKOR

Professionals in the healthcare industry are constantly pressured to ensure that their provided services are patient-focused. Considering that the healthcare industry seeks continuous performance improvement, well-designed web services can benefit healthcare institutions by improving their reputation and recognition. This paper provides a new perspective for web service performance of healthcare institutions with different quality evaluation criteria for ranking their web services. The proposed framework is based on an integrated multiple criteria decision making (MCDM) methodology that makes use of the intuitionistic fuzzy analytic hierarchy process (IF AHP) and intuitionistic fuzzy Višekriterijumsko kompromisno rangiranje Resenje (IF VIKOR). The methodology presented in this study displays a framework which can be used for better explaining the complicated aspects of the execution of healthcare web services. The proposed approach is applied on a case study to measure the performance of the web based services of ten different healthcare institutions in Turkey.