The impact of IoT technologies on product-oriented PSS: The “home delivery” service case

The contribution aims to evaluate the impact that IoT technologies can have on PSS and services. Particularly, the analysis considers two dimensions: the typology of services enabled by the IoT, and the PSS lifecycle phases of the home delivery. By means of multiple use cases, authors found out that IoT technologies have huge impacts both on order placement and delivery phases. Particularly, they have a two-fold advantage for the main stakeholders involved: on one side they speed up operations and on the other they reduce the number of activities for completing the overall home delivery process.