A model to promote citizen driven government in a smart city: Use case at GDL smart city

Probably the most valuable resource of a city is its residents. Even so, in some cases, smart city initiatives are launched without the citizens' evaluation of the improvements made to their city. We propose a model to enhance citizen participation in order to support the Smart City master plan development. Then, how to generate a standardized way to prioritize smart city projects considering citizens' satisfaction? In order to provide theoretical bases and empirical support for planning and developing the cities of the future, a proposal was made by adapting Kano model into a survey based in the KPIs from the Boyd Cohen's Smart Cities Wheel. This research has generated a methodology of public consultation that could help develop and evaluate projects of smart cities focused on citizenship. It proposes an investment model that allows the allocation of the necessary resources to areas of highest priority for citizenship, thus preventing citizen dissatisfaction and encouraging greater identity of the people with their city, greater loyalty, quality of life, and an economic recovery to reduce the leakage of human talent.