Towards document tracking measurement model to support e-Government business processes

The tracking technology is a part of the information technology to track and trace the status and location of certain stuffs that is usually used in the post and logistics area. Currently, this technology is also introduced in the e-Government area to support more effective and more efficient public services. Previous research has implemented the document tracking technology in Indonesia, especially in the Payakumbuh city as the use case. However, the measurement had not been done to support the argumentation that the utilization of the document tracking will enhance the e-Government performance. This paper proposed the document tracking measurement model that can be used to support the e-Government business process. We used two direction approaches, namely top-down and bottom-up approaches to build a comprehensive measurement for the document tracking. Initial result shows that the measurement model can demonstrate the enhancement of the e-Government performance, in general and in more detailed level.