Design and application of taxi intelligent integrated service and management information system

Directing at the problems of taxi service and management, the taxi intelligent integrated service and management information system (TIISMIS) is designed. TIISMIS is composed of two subsystems, taxi vehicle intelligent service system (TVISS) and taxi supervision and operation analysis system (TSOAS). TVISS and TSOAS are connected via wireless network system. By using a set of special on-board operation equipment, TVISS is mainly responsible for collecting the accurate taxi driver attendance data, taxi detailed operating data, quality of driver service appraise data, passenger traffic volume survey data, dynamic inspection data and alarm data. At the same time, these data are real-time transmitted to the TSOAS for processing and analysis. TSOAS is mainly responsible for the data mining process, the monitoring and dispatching command of the taxi, the timely response to the on-call service. System application results show that the system can improve the scientific of the management and decision-making, strengthen the dispatching of the taxi, and thus improve the service level of the taxi and passenger satisfaction.