Reduction of servicing and maintenance time of car — A future need

The car industry today is the most lucrative industry in India. Due to increase in disposable income, easy financial environment, change in the lifestyle, adaptation of nuclear families etc. are the major factors which results into high purchasing power of an individual in recent years, because of which number of cars have increased in our neighborhood. With the increase in the number of cars, queues on workshops/mechanic shop for servicing and maintenance have also increased. The objective of this study was to find the different factors responsible for effecting the servicing and maintenance process of a car and to look for the opportunities to reduce time required for it. This study also attempts to suggest some probable solution based upon the research findings. To gather the data we took up a research in few areas of Mumbai (India) with some user groups like mechanics, car owners, drivers, managers etc. For this research, methodology adopted was to study how mechanics approach to find the problems, to understand how the cars are increased on the Indian roads and to understand the car owner's behavior.