How Usable and Clear are the Websites of European Capitals from the Point of View of German Students Adopting an E-Government Perspective?

With the help of our sophisticated evaluation tool for information artifacts (IA), the websites of 17 European capitals were assessed by four groups of evaluators from a degree program in Administration working independently of each other and applying an E-Government perspective. The results of this concrete user experience (UX) substantiate current best practice models, and provide very definite suggestions for improvement. As a general finding for all websites, it appears that the main evaluation categories Ease of Use, Noise Reduction, and Quality are, as a rule, better satisfied than Adjustment, Further Performance Features, and Affection.