Introduction to the Digital and ICT Enabled Services Minitrack

The purpose of the minitrack is to draw researchers' attention to the innovation, design, development, management, and use of 'Digital and ICT Enabled Services' for both consumers and enterprises. It provides a discussion forum for researchers interested in fostering a servicebased approach to these areas. It also offers an opportunity to present and debate both design and theory-based solutions to the problems facing industry in the deployment of digital and ICT enabled services. In a broad sense, ICT enabled services can be defined in the words of T. Tuunanen, M. Myers, and H. Cassab (2010): "...systems that enable value co-creation through the development and implementation of information and communication technology enabled processes that integrate system value propositions with customer value drivers." The papers included in this year’s minitrack cover the topics of industrial smart service systems, consumer information systems, mobile advisory services, value co-destruction behavior, and user choices in adopting hedonic IS.