Advanced Analysis of Service Level Agreements

Service Level Agreements between service providers and consumers describe the expected quality in the service consumption and its guarantees. Nowadays, enterprise processes are massively supported by software services and there are a number of previous works related to the automated analysis of SLAs in computational services. However, these works have not been applied to non computational domains. So, in one side, as agreements of non computational services are usually created in natural and domain specific language, this work goals automating the analysis of such agreements to detect and predict violations, avoiding the costs of manual analysis or related to a delayed checking. In the other side, this work addresses the management of SLAs in specific emerging services as business processes outsourcing or elastic human resources to provide a more efficient management.