OpenUP/MMU-ISO 9241-210. Process for the Human Centered Development of Software Solutions

Problem: There are several approaches that attempt to integrate the principles and recommendations of the User Centered Design (UCD) into software development processes. However, no single approach has been found in the literature, which completely integrates the activities and recommendations of the ISO 9241 210 standard within SCRUM or RUP. Objective: The aim of this paper is to propose a software development process that incorporates the recommendations and activities of the ISO 9241-210 specification. Results: The following results were obtained: a) the selection, from a total of 10 processes found in the literature, of the software development process that better integrates the DCU principles and recommendations using as selection criteria the elements of the SPEM 2.0 meta-model. The OpenUP /MMU-ISO process was chosen as the more complete one b) comparison of the ISO 13407 and ISO 9241 210 standards c) an updated version of the OpenUP /MMU-ISO process according to the recommendations and activities of the ISO 9241-210 standard d) an application of the updated process in a case study in health care, involving the development of a Personal Health Record System (PHR-S). Conclusions: The results of this paper support the conclusion that the definition of development processes with the explicit integration of ISO standards for UCD has not been extensive; altogether with the instantiation of the process in a real life project demonstrates that the proposed updated process could be used as a reference in the development of software products. It also allowed defining a set of base parameters to evaluate development processes based on the SPEM standard.