Design and implementation of processes for the primary care in the healthcare system of Greece

The importance of the development of the Primary Care network in a developed country is indisputable high. The increasing pressure for productivity improvement and reduction of costs, requires activities focusing on the control and optimization of care processes improving their efficiency and effectivity. A keystone in such priority is the utilization of several effective and comprehensive processes in the everyday practice. The aim of this study is the development of a framework for the improvement of the Health Care processes introducing Business Process Modeling Notations (BPMNs) methodologies. The large majority of processes in the organizations and healthcare centers which belong to the Greek Primary Care Healthcare system have been collected. For each process the BPMNs diagram has been developed and presented. The analysis and the quantitative indexes have been captured by the integration of the processes in a web application that has been designed and implemented. The application's outcome has been analyzed partially since it will be tested in a Health Care Center in Kissamos, Crete, Greece.