What Makes Smart Work Successful? Overcoming the Constraints of Time Geography

The era of Smart Work emerges as a means for enabling us to overcome spatial and temporal constraints. Smart Work means the work that individuals perform from a physical distances for their organizations in a flexible and innovative manner using mobile devices such as smartphones. Thanks to the Smart Work affordances with seamless access enabled by using mobile computing devices, organizations can assign tasks to employees and provide services to the appropriate customers in mobile environments. In addition, Smart Work can help improve the sharing of knowledge in the coordination and collaboration among individuals and groups performing organizational tasks. Smart Work can even help the innovation of previously unimagined services for completely new customer segments. The dramatic performance improvement is manifest by utilization of Smart Work in organizations. Therefore, the interest in the introduction of Smart Work is growing. With the lens of time-geography, this study investigates what makes Smart Work successful. This research, especially, concentrates on the infrastructure and processes for overcoming the spatial and temporal constraints in the field. A case study of the Seoul Metropolitan Rapid Transit Talk & Flash (SMRT T&F) is developed and analyzed through the framework of time-geography and communication cube, and the implementation processes and success factors of SMRT T&F are investigated.