A study on work-place stress and its management — A Structural Equation Model (SEM) approach

This research was conducted to know the stress level of women employees of Indian BPO companies. Generally women employees will face stress because of various factors such as physical environment, organizational factor, interpersonal factor, family satisfaction, personal satisfaction and job satisfaction etc. This research study explores the Stressor and its management by employing Structural Equation Modeling (SEM) approach. This paper empirically evaluated the stress and the causes of stress and its management activities. Stress management is defined as causes of stress and its prevention techniques. These stress management also involved individual to overcome Stressors. The research study is based on the primary data for a period of 2013-2014. This research chooses 200 women employees of BPO companies as the subject and collects data by simple random sampling method. Data was obtained through survey questionnaires. The data was analyzed using SPSS 19.0 and SEM-PLS software. The result obtained was analysed. The study identified that employees are experiencing high degree of stress with respect to physical & psychological working condition of the organization and training programs conducted by the organization.