Performance measurement of a dairy supply chain: A balance scorecard perspective

This article presents a case of the Indian dairy supply chain and demonstrates how balance score card (BSC) may be used to measure its performance. There are few studies which use BSC in performance measurement of a food supply chain and no one has used it in the context of the dairy supply chain. In this study, four components of BSC have been adapted to measure various performance related issues pertinent to the dairy supply chain in a State in India. Dairy supply chain practitioners would find this approach useful for value generation across various stages of dairy supply chains.