Scrum Master Activities: Process Tailoring in Large Enterprise Projects

This paper explores practitioner descriptions of agile method tailoring in large-scale offshore or outsourced enterprise projects. Specifically, tailoring of the scrum master role is investigated. The scrum master acts as a facilitator for software development teams, nurturing adherence to agile practices and removing impediments for team members. But in large projects, scrum masters often work together in geographically distributed teams. Scrum masters use sprint planning to avoid development tasks that overlap team boundaries, coordinate status and effort across teams, and integrate code bases. The study comprises 8 international companies in London, Bangalore and Delhi. Interviews with 46 practitioners were conducted between February 2010 and May 2012. A grounded theory research method was used to identify that the scrum master role comprises six activities: process anchor, stand-up facilitator, impediment remover, sprint planner, scrum of scrums facilitator, and integration anchor. This systematic description of activities in scrum master teams extends our understanding of practitioner perspectives on agile process tailoring in large enterprises. Understanding these activities will help coaches guide large scale agile teams.