AT&T voice processing system architectures

The voice processing equipment market has expanded to include both large and small businesses, and the influence of voice processing — evidenced in voice mail messages and voice response systems — has become widespread. AT&T systems such as the Conversant® Voice Information System and the AUDIX voice messaging system have been designed to enhance both business and personal telecommunications. This paper explores the architectures of AT&T's Conversant and AUDIX systems in terms of hardware, software, and application design.