Business Process Modeling Language for Performance Evaluation

Evaluation of business processes is important for analysis and improvement of an organization. Different methods are used to evaluate the performance like statistics or visualization. However, these methods meet demands mainly on the top organizational level. There is insufficient support to evaluate processes at the process managerial level leading to a limited visibility of deficiencies in business processes at process level. In this paper, we address this challenge and focus on the relation between evaluation of business processes and their representation at the process managerial level. In our research, we follow the design science methodology in order to provide business process models for performance analysis. We also provide constructs and patterns of our proposed modeling language for analysis and improvement of business processes. The analytical business process modeling language is further explained with the help of a case study and demonstrated by extending an existing modeling language.