Software process modeling and enactment: an experience report related to problem tracking in an industrial project

The paper provides an overview of process research and the application of research results to practice and then describes process models using FUNSOFT nets and a workflow management system LEU. The example from which the experience is drawn is that of a problem tracking system and the components of the model are described and illustrated. The experience reported comes in three flavors: the appropriateness of FUNSOFT nets as a modeling mechanisms and the alternative use of state transition diagrams; the benefits of the model and its support of the business process; and finally some implications for process research.