Formulating cohesive digital ecosystem of micro sourcing business process in Malaysia

Malaysia is fostering a digital ecosystem through several initiatives with intention to create itself as developed digital economy country as well as uplifting household income of each family by 2020. Micro sourcing is one of the industries that can strongly support the country into this direction which it able to facilitate income generation among the poor. The poor which resides at the bottom 40 percentage of the population in terms of household income per capita can generate extra income by becoming as a micro worker. In this study, we formulated a cohesive digital ecosystem of existing micro sourcing business process that combined with existing ICT and government's digital initiatives. We identified some vital technologies that appropriate to the B40 level of knowledge and affordability. The ecosystem is expected to facilitate the responsible agencies to identify initial action plans to strengthen the micro sourcing implementation throughout the country.