Towards a meta-model for representing organizational memory

For each of the stakeholders involved in complex organizational processes, some useful support can be provided by recording in some structured fashion relevant portions of organizational memory (OM). For this purpose, components of OM should include rich contextual information not only to provide detailed viewpoints of individual decision makers, but also to identify interdependencies among differing perspectives and viewpoints. An effective scheme for the capture and use of OM includes both formal and informal information. We describe a meta-model that can be used to represent comprehensive OM schemes. We describe the capabilities of a prototype OM system that provides a variety of facilitates for the capture, maintenance and use of OM.