The development of Knowledge Management system model in XYZ corporation

This research was carried out with aims to develop the company KMS and provide the solution based on the existing situation. This research involved quantitative assessment in measuring Knowledge Management (KM) success and qualitative survey to analyze the company problems by using designed methodologies accompanied by data collection through surveying and interviewing several employees involved in the system development plan. The results of this research were the measurement result of KM success, result of gaps analysis, new knowledge goals at different levels, interdependence business functions in clustered matrix, organizational knowledge mapping, and KMS architecture with several updates in its services.