Adaptive modeling of inter-organizational business processes in telecommunication sector

Inter-organizational business processes are becoming increasingly prevalent in the telecommunication sector. Numerous partners such as Telecommunication vendors, Internet Service Provider (ISP) or Cloud provider collaborate across organizational borders in a highly dynamic environment. Seamless integration and efficient management of data and information is indispensable for such processes characterized by permanent re-planning. In short, the right information has to be available at the right time, in the right place. Although appropriate information management is necessary, the technological support is still limited. The paper presents an adaptive modeling approach based on Configurable Collaboration Artifacts as key elements for representing collaborative business processes. The solution approach extends the concept of Business Artifacts by mechanisms of runtime variation.