Service monitoring and alarm correlations

Services provided by telecom operators rely on operator's network infrastructure. We can consider parts of telecommunications network as resources used for service providing. Global network problem is represented as sequence of alarms. Sources of alarms are network elements, in this context - service resources. If given alarm sequence is filtrated and correlated, and problem's root-cause is detected, it is reasonable to think about integration of such root-cause in service monitoring process. In author's previous works, we have proposed ABCDE - Alarm Basic Correlations Discovery Environment. Some basic concepts of that environment are mentioned here in first part of this paper. Second part of this paper should open new perspectives of potential usage of given environment in service monitoring process, together with service structure model and additional sources of information, proposed in our service monitoring architecture.