A Novel Usability Matrix for ERP Systems Using Heuristic Approach

There are two types of systems, computerized and socio-technical systems. Socio-technical systems are complex and deals with technical operations by involving users. The usability is the study that discusses the user philosophy in Socio-technical systems. It is very older term and previously named as software psychology. It debates on diverse variables that help to improve the software usability. The continuous changes in user' demands, situations, and environment also have deep impact on software usability. These changes acquire experts and developers intention to gather more and more humans' factors. In this extended paper we proposed a usability heuristic for the appraisal to the context of ERP applications. Enterprise resource planning system (ERP) used to manage business-processes and to provide past records for decision-making. The proposed heuristic for evaluation is based on qualitative review of previous literature. Beside literature the series of empirical studies were also conducted by segregating the user' on the bases of their roles in organization.