To study medical service quality with structural-equation model

This paper proposed three scholars PZB "service quality model" as the basic theory of SERVQUAL scale, with patients who come into contact with the medical care service quality interviews to determine the degree of importance of each index. Then on the joint use of the spss and liserl software, we get the data of the relevant results. Then analyze the results of the processing and integration of the amendment of the initial model, test hypotheses, ultimately get the quality evaluation model for the medical industry. Finally in accordance with results of the questionnaire survey data to make recommendations to improve medical institutions draw direction and future focus of the appraisal of the medical work.