A New Design of ATM Interface for Banking Services in Thailand

A new design of ATM interface for banking services in Thailand with a new hierarchical menu structure based on the seven most frequently used tasks is presented. A total, of 105 participants from five different work occupations were used to test the design. Participants were asked to use the new design and a well known existing design. Simulators of the new interface were adapted for testing in a laboratory environment. The HCI principles were considered for designing and testing the new interface using usability criteria as the evaluation. The experimental results showed that a new ATM design reduced the error rate as well as increased effectiveness, efficiency and satisfaction.