A study on finding optimal network operators level

This paper considers the optimal staffing level of network operations and management centers in a telecommunication company. This kind of problem is very important for the survival of telecommunication companies since their growth potential is threatened and they need to reduce operating expenditures. To achieve the optimal staffing level, we propose linear programming technique that is one of most frequently used in management science field. We formulate a linear programming model for a network operations management center and give a typical example for the illustration. In addition, we develop a system to implement the linear programming model for a large telecommunication company.