Artificial intelligence at Countrywide

As the USA's largest independent mortgage banker, Countrywide Home Loans is committed to using advanced information technology to maintain its competitive edge. For almost five years, Countrywide has been using AI to improve its efficiency in originating mortgages, with its automated underwriting system CLUES/sup TM/ (Countrywide Loan Underwriting Expert System) evaluating 600 loans a day. Out of this, many lessons have been learned about developing and maintaining a large expert system in a dynamic and competitive financial industry. In addition, Countrywide has embarked on other AI projects, including: predicting delinquency, automatic property valuation, help-desk assistants and neural network applications in secondary marketing.