Assessing knowledge worker outcome: Performance assessment using a method inspired by baseball and sabermetrics

The performance and productivity of knowledge workers is one of the key areas of management thinking that will emerge during the 21st Century. In this paper, the author presents a new concept to quantify knowledge worker's performance. The concept is developed by focusing on similarities between a "baseball game" and the "knowledge creation model. " Keywords: Knowledge workers, performance, productivity, and baseball statistics (sabermetrics).