Can instant messaging empower teams at work?

Instant messaging (IM) has become increasingly prevalent as a communication tool of choice for social networking. However, application of IM at work remains controversial due to the inherent challenges associated with quantifying the benefits for organizations. In this study we integrate social network theory and transactive memory theory to examine IM's significance for organizations. We propose that IM has the potential to facilitate knowledge sharing by establishing relationship networks in the workplace, which sequentially enhance teamwork performance. This conceptual model is validated by 253 survey responses collected from employees of Chinese organizations. The data indicates that IM can empower teams at work via social networks and knowledge sharing. The theoretical and practical implications of the findings are discussed.