Notice of Violation of IEEE Publication Principles: Impact of TQM on Employees' Job Satisfaction in Indian Software Industry

Notice of Violation of IEEE Publication Principles

"Impact of TQM on Employees' Job Satisfaction in Indian Software Industry"
by Ankur Jain
in the Proceedings of the 2010 International Conference on e-Education, e-Business, e-Management and e-Learning (IC4E '10), Jan. 2010, pp. 378-382

After careful and considered review of the content and authorship of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE's Publication Principles.

This paper contains significant portions of original text from the paper cited below. The original text was copied without attribution (including appropriate references to the original author(s) and/or paper title) and without permission.

Due to the nature of this violation, reasonable effort should be made to remove all past references to this paper, and future references should be made to the following article:

"Does TQM Influence Employees" Job Satisfaction? An Empirical Case Analysis,"
by Keng Boon Ooi, Nooh Abu Bakar, Veeri Arumugam, Lorraine Vellapan and Alex Kim Yin Loke
in the Proceedings of the International Journal of Quality & Reliability Management, vol 24, no. 1, Emerald Publishing, 2007, pp. 1720-1724


Purpose – This paper seeks to examine employees’ perceptions of TQM practices and its impact on job satisfaction in Indian software industry. Methodology – Original research using self-completed questionnaires, distributed to software developers having more than 2 years of experience. The study sample consisted of 300 employees, resulting in a response rate of 76.67 percent. Data were analyzed by correlation and multiple regression analysis. Findings – The results showed that Employee empowerment, team work & cooperation, organizational culture and communication are positively associated with employees’ job satisfaction. It is also found that, where teamwork was perceived as a dominant TQM practice, improvements in job satisfaction levels were significant. Further, the result of the multiple regression analysis supports the proposed model. Originality/value – The findings make a significant contribution in the implementation of TQM practices in software industry. It also tracks the extent of TQM effects on job satisfaction.