Exploring Cultural Impact on Long-Term Utilization of Enterprise Systems

Culture has been increasingly recognized as a key determinant of IS and ERP success. By drawing on theoretical antecedents in previous IS and culture studies, this paper examines and analyzes cultural impact on ERP utilization in China. The study involved 25 semi-structured interviews in two Chinese companies. The findings identified that China's cultural features of high power distance, low uncertainty avoidance and collectivism, can originate a set of crucial ERP barriers and problems, which are located in diverse management and organizational areas in Chinese companies. The study suggested that, in order to address these cultural obstacles and thus ensure long-term ERP success, Chinese enterprises need to substantially change their traditional business procedures, staff attitudes, and management behaviour. Given that many cultural factors are not unique to a country, the findings of this study should have applicability beyond China.