Communication-Enabled Business Processes as a Service

The SaaS-market for business process management and service orchestration is growing rapidly, fueled by the capabilities of high bandwidth and 24/7 online access. Additionally, concepts for communication support of the processes are gaining ground to increase flexibility and reduce delays. The paper introduces the concept of communication-enabled business processes-as-a-service to enable the benefits of CEBP without high costs for initial investment and integration. A novel business model and its technological basis are described to support our concept. The approach promises increased flexibility and cost control for the customer and better economies of scale and a new customer base for the provider.