Developing a Decision Model for It Outsourcing Using Analytic Hierarchy Process

Information technology outsourcing (ITO) has been one of the critical issues in organization management. This paper argues that five factors, including management, strategy, technology, economics and quality, should be considered for outsourcing decisions, and structures a decision model using the analytic hierarchy process (AHP) method. At last, a numerical example is given to illustrate the use of the proposed method. By proposing a quantitative decision model, this paper can help practitioners choose and analyze factors and attributes easily. The practitioners can make better decisions and obtain better results from outsourcing.