Etransformation guide: An online system for SMEs

Small to Medium Enterprises (SMEs) are struggling to eTransform and implement required Information and Communication Technologies. This research investigates how best companies, in particular SMEs, can track, measure and guide their eTransformation journey. eTransformation in this research is seen as the ability of the companies to implement appropriate technology and successfully carry out their business operation. The study conducted with 17 SMEs helped identify four main Dimensions of eTransformation namely: Strategy, Structure, Tasks and Processes and Information Technology Tools and System. In addition, the study pointed out Dimensions' Characteristics across various stages of eTransformation. Findings of the study helped develop an online system, The eT Guide, that SMEs can now use to track, guide and monitor their eTransformation journey.