Applying TQ principles to the requirements phase of system development

This paper examines techniques that have evolved for specifying user requirements definition during systems development. It concentrates on potential impacts of applying total quality management (TQM) principles to the user requirements phase of the system development life cycle. TQM methodologies have been successful in many arenas. There are high expectations that TQM can also improve the quality of the most critical aspect of systems development, that is, defining user requirements.