Service integration toward ubiquitous business process management

Ubiquitous enterprise environments are getting more and more complicated since pipelined operational systems have been interconnected according to the temporary necessities. Service-oriented architecture based on web services technology provides a promising platform where the enterprises are allowed to coordinate seamlessly e-Services on the heterogeneous information systems. Nevertheless, the architecture remains some weak points in adopting it to ubiquitous enterprise environments. In this paper, a methodology of business process management for ubiquitous enterprises is introduced by use of event-driven services technology and active rule processing. We also illustrate the proposed architecture with a case scenario of an international post-sales service company of electronic products.