An Advanced Planning and Scheduling Platform for Service Enterprise

In this paper, we focus on improving service operations by presenting BT's Field Optimisation Suite (FOS). FOS is an integrated advanced planning and scheduling (APS) platform incorporating applications for forecasting demand, planning resources, scheduling work, reserving capacity and managing employee, customer, supplier links across a service chain. FOS is intended for field service operations with high volumes of low-to-medium complexity work as the name implies although several modules are suitable for office environments too.