The Impact of ISO Implementation on Output Parameters in SME's in India

In the globalize world the there has been a tough competition among the manufacturing as well service sector. The manufacturing firms are striving to survive in the competitive world. However the firms have to struggle with growing trade deficits and outsourced operations, while strong market competitors have emerged, using superior manufacturing practices and continuous process improvement. The small and medium enterprises are also being stressed by their customers to adopt quality management systems. The present work is an exploratory study of impact of ISO certification on output parameters. The output parameters incorporated for the study are manpower and assets utilization, inventory management, quality aspects, cost aspects, time performance and purchasing procedure. A comprehensive questionnaire was framed; different firms were visited in and around Jalandhar (Punjab) and data were collected through personal interviews. On the basis of literature review and preliminary survey of the industry, hypotheses were formulated, the data were processed and analysed hypotheses were validated using correlation analysis.