A dynamic model of knowledge management for higher education development

Knowledge management (KM), an integrated approach used universally in knowledge intensive corporations, can maintain the competitive advantage for an organization in today's fast changing environment. However, many organizations are unable to get the results they expect when they introduce knowledge management into their organizational business processes. This paper suggests a dynamic model of knowledge management for higher education development, based on the analysis of many case studies of knowledge management in knowledge intensive organizations and the Monash task-based KM approach. This has been successfully implemented in recent years. The purpose of this model is to increase knowledge efficiency and to enhance organizational knowledge learning and sharing for discovery and innovation of new knowledge, which differentiates an organization from its competitors. This model includes six knowledge management activities for capturing, storing, sharing, learning, exploring, and exploiting knowledge related to a particular task. Based on the proposed model, this paper also highlights three factors of implementing knowledge management strategies: people, policy, and technology. Each factor has a different impact on the success of KM strategies. This paper proposes that KM is more than just the advantage of technology, intranet and Internet, but includes organizational issues, assumes information resource management together with the cultural change which is important in the KM implementation process. Finally, this paper suggests eighteen essential steps for the process leading to the effective knowledge management in a technological and knowledge intensive age