A Framework for Studying Voting in Group Support Systems

Group decision making is essential in organizations. Group support systems (GSS) can aide groups in making decisions by providing tools and process support. Voting tools have been considered valuable assets in groups' decision processes. However, there is an insufficiency of theory and experiments in research of voting in GSS. This paper presents a framework by identifying factors related to voting in GSS. These factors were scrutinized for their potential effects on processes and outcomes. Several ways of classifying voting methods are discussed. The framework can be used as a guiding basis for future research and usage of voting in GSS