Reengineering with enterprise analyzer

A flexible set of electronic meeting systems (EMS) tools and methodologies which have the potential to improve the efficiency and effectiveness of cross-functional teams involved in business process redesign was developed. Collectively, this set of tools and methodologies, and the supporting automated infrastructure, are referred to as enterprise analyzer (EA). The literature on reengineering is reviewed, and the role of EMS technology in providing support to business process redesign is discussed. The EA architecture and methodology are described. Past and ongoing reengineering applications are identified. A framework for future research is proposed.<>