R&M 2000 field data requirements for a SPO operation

Traditional and modern perspectives on field data systems are compared, with emphasis on the R&M 2000 and total quality management initiatives which stress operational impacts and customer satisfaction. The Tactical Air Command reporting system is used to illustrate how to develop a user-driven field data system where TAC's top-level metrics (break rate, fix rate, ground abort rate, and mission capable rate) are used as reference points for all levels of data collection, processing, and output reports. A matrix of output reports is reviewed which illustrates three levels of reports (summary, detail, and raw) for each TAC metric. This matrix approach establishes an integrated systems approach to field data systems wherein all reports are interrelated to provide a complete picture to the SPO decision makers. Selected output displays are reviewed using field data obtained from the TICARRS (F-16 CDS) data system. A baseline change request is being processed by the REMIS SPO to incorporate this approach into the REMIS data system.<>