Assessing user experience with CASE tools: an exploratory analysis

The paper reports on the results of a survey of 19 large organizations in the Twin Cities of Minnesota. The survey gathered data on the experiences, expectations, realizations, and suggestions regarding the use of CASE tools. It focused on what they considered to be the critical success factors in the introduction and use of CASE. Most organizations had strong management support and a high ranking executive to champion the adoption and use of CASE. More organizations had made a commitment to use construction tools than design, and to use design tools than planning tools. Larger organizations were further along in their commitment to use CASE than smaller organizations.<>