A Process Diagnosis Technique for the Problems of Business Process

One process diagnosis technique is proposed to solve the problems in business process. Firstly, on the base of objective view and analytic hierarchy process (AHP), a process diagnosis model is founded and the limits of the causes are given by using process business objective view. Then, objective view is converted into a hierarchical structure of AHP to quantitatively calculate the effects of these causes on the problems. Finally, a software package to support the proposed technique was developed and, as a case study, applied to a process diagnosis in a manufacturing enterprise. The operations of the system in the enterprise have shown that the performance is fine and have got better economic profit and social benefit