Restructuring of an Indian State Electricity Board by process improvement in distribution

This paper deals with the reorganization of Assam State Electricity Board (ASEB) in India by disaggregation of the State Electricity Board into five distinct corporations, viz., one generation, one transmission and three distribution companies, to support Government of Assam in restructuring it and in developing strategies for new companies to operate in an efficient and commercial manner such that the power sector can become financially viable. As the reforms are undertaken, the companies may need process improvements, which requires benchmarking the best current processes in industry and implementation of those process improvements. The main aim is to identify the key performance indicators (KPIs) for each of these processes, to establish targets and to link them to the overall financial performance of new companies, so that the new companies will be able to deliver the strategy in the changed environment