Content Validating the B2E Portal User Satisfaction Instrument

Content validation is one type of validity testing in the instrument development process requiring careful attention. The general view is that it must be carried out prior to investigating other types of validity. However, to date, very few IS researchers have performed and reported thorough content validation procedures when validating an instrument. This paper describes the content validation procedures in developing an instrument for business-to-employee (b2e) portal user satisfaction. This paper responds to call for new efforts to validate IS research instrument, particularly content validity.