e-Government: People and Skills in Europe's Administrations

This paper outlines the findings of a study entitled "Organisational Changes, Skills and the Role of Leadership required by eGovernment" carried out within the European Public Administration Network (EPAN) in the first half of 2005. The study aims to provide a basis for discussion among the Director-Generals responsible for public administration in the Member States of the European Union; to identify learning points from selected good practice cases in the Member States; and to make recommendations with a focus on the skills and competences required for public sector employees to manage and govern change in the public administrations of the Member States of the European Union. The paper also takes into account the discussions of a follow-up workshop at the European Institute of Public Administration, in Maastricht, the Netherlands, on 24 June 2005.