Design and Evaluation of a Web-Based E-Commerce Platform with 3D Visualization for Stone Crusher Machinery

PT Crusher Spares Indonesia is a supplier of stone crusher spare parts, making a lack of efficiency in the field of digital systems and still relies on manual processes that can hinder performance in the company. To solve this problem, an interactive website was created as the company's digital platform, as well as a platform for transactions to reach potential customers more widely. The website visualizes 3D models of its products, a quote request system, and an admin panel to manage orders and goods sold. This website was created using React.js for the front end, Laravel for the backend, MySQL for the database, Filament PHP to create an admin panel with features, and Google Model Viewer for 3D model integration. The system was evaluated using the System Usability Scale (SUS) and User Experience - Short (UEQ-S) for two user groups, namely buyers and sellers/administrators, with a total of 50 respondents. The results showed that the system significantly improved customer engagement and product understanding, with good usability scores among buyers and a positive user experience. However, usability for sellers/admins requires further refinement. These findings highlight the platform9s potential to enhance sales efficiency and customer satisfaction, while underscoring areas for future interface improvements for administrative users.