Systematizing Inclusive Design in MOSIP: An Experience Report

The GenderMag method has been successfully used by software teams to improve inclusivity in their software products across various domains. Given the success of this method, here we investigate how GenderMag can be systematically adopted in an organization. It is a conceptual replication of our prior work that identified a set of practices and pitfalls synthesized across different USA-based teams. Through Action Research, we trace the 3+ years long journey of GenderMag adoption in the MOSIP organization; starting from the initial ‘unfreeze’ stage to the institutionalization (‘re-freeze’) of GenderMag in the organization's processes. Our findings identify: (1) which practices from the prior work could be generalized and how some of them had to be modified to fit MOSIP organization's context (Digital Public Goods, open-source product, and fully remote work environment), and (2) the pitfalls that occurred.